[Uber Direct] Delivery at the heart of omni-commerce strategy and customer experience
MH
MarionHatt
Uber Direct France
General Manager
6 FEB.
11:40 AM - 11:50 AM
Optimizing the customer experience with Zoho CRM: 3 retail use cases
Focus on 3 Made in Zoho success stories: ManoMano, Allopneus and Beaumanoir. Find out how our tools meet the specific needs of each company, shape unrivalled customer experiences and boost our customers' productivity, with Thomas Ciezar - Marketing Director France at Zoho.
TC
ThomasCiezar
Zoho Corporation
France Marketing Country Manager
6 FEB.
11:50 AM - 12:00 PM
[Monday] Accelerating retail transformation: How can technology drive innovation?
To meet the growing needs of consumers, retailers and e-commerce professionals today must constantly adapt and evolve. Clearly, innovation is key, but the real challenge lies in the effective execution of these strategic trends. In this session, you'll learn how retail players can leverage technology to achieve outstanding results, customer satisfaction and lasting loyalty.
ZL
ZacharieLahmi
monday.com
Regional Sales Team Leader
6 FEB.
12:00 PM - 12:15 PM
Success Story Le Petit Vapoteur: Innovation and omnichannel thanks to open source and PrestaShop
Discover the success story of Le Petit Vapoteur, leader in online vaping, and its successful omnichannel strategy thanks to open source and PrestaShop. We'll be taking a look back at the thought process that led to the strategic choice of open source, but also at how Le Petit Vapoteur was able to innovate against the competition by implementing an integrated and effective omnichannel strategy. Don't miss this inspiring success story dedicated to merchants looking to optimise their online sales and to those wishing to implement a powerful omnichannel strategy.
BG
BenoitGoimier
Le Petit Vapoteur
Chief Technical Officer
SA
SophieAncely
PrestaShop
Chief Sales & Operations Officer
6 FEB.
12:15 PM - 12:35 PM
[Rokt] Where Relevance Rules: Leveraging retail media to acquire new customers
Nowadays growth advertisers are increasingly looking for alternatives to traditional search and social advertising because of cost, reliance, and more recently, tracking and attribution.
SS
SofiaSchäfer
Deliveroo Media & E-commerce
Country Lead France
SM
StevenMohl
Rokt
Director of Strategic Partnerships Europe
6 FEB.
12:35 PM - 2:00 PM
BREAK
LUNCH & BUSINESS MEETINGS
Take time to meet, exchange and share your use cases and issues during meetings organized by our teams. You can ask Joanna to schedule your meetings with your peers and/or partners of the event.
6 FEB.
1:55 PM - 2:00 PM
SESSION 2 - AI, Data, Supply Chain: Boost your performance
Director of Operations, Logistics Transports & Flow
6 FEB.
3:40 PM - 3:50 PM
[Appian] Breaking down functional silos with a Connected Supply Chain
Find out how you can meet the challenges of your organization (major complexity and silos, numerous internal and external teams, legal and compliance issues...) with a Connected Supply Chain.
[Provalliance x Orixa-Visiperf] From national campaigns to ultra-local initiatives, how can you boost your performance?
Drive-to-store is a key challenge for many brands and retailers. To achieve this, you need to combine brand strategy with local reality. What positioning, what local anchoring, what catchment area, what network involvement... The Orixa x Visiperf solution supports its customers in managing all these aspects, ensuring an effective and coherent digital presence at all levels. Through the example of our collaboration with the Provalliance group, we will detail our approach and the concrete benefits of our proposal.
Head of IT for Digital, Data, Innovation, Marketing & Sales
6 FEB.
4:55 PM - 5:05 PM
From barcode to GS1 Augmented QR Code: a revolution in the making
Find out how the GS1 Augmented QR Code will replace the barcode. After 50 years, the symbol of commerce is bowing out, to be replaced by a new sign offering infinite possibilities for every player in the product value chain.
TO
TifennOuchene-Boureau
GS1 France
Directrice Marketing &Communication
6 FEB.
5:05 PM - 5:20 PM
GUEST SPEAKER
Club Med accelerates its digital transformation with Generative AI
After setting up a new Data Factory in 2022, Club Med has strengthened its AI strategy by also including initial generative AI use cases to continue improving the experience of our customers and employees, all with a "trusted AI" approach reconciling ethical requirements, personal data protection and innovation.
QB
QuentinBriard
Club Med
CEO Marketing Digital & Technology at Club Med
6 FEB.
5:20 PM - 5:35 PM
CLOSING KEYNOTE
Boost your performance: 15 Generative AI innovations that will transform Commerce
6 FEB.
5:30 PM - 7:00 PM
COCKTAIL
COCKTAIL & BUSINESS MEETINGS
Take time to meet, exchange and share your use cases and issues at meetings organized by our teams. You can ask Joanna to schedule your meetings with your peers and/or event partners (reserved for members and brand advertisers).
6 FEB.
6:00 PM - 6:30 PM
AWARDS
AWARD CEREMONY OF RETAIL INNOVATION AWARDS
By our jury of experts
6 FEB.
7:00 PM - 10:00 PM
DINING
RETAIL & E-COMMERCE DINING TABLE
Come and join* the 150 decision-makers attending the annual RETAIL & E-COMMERCE Gala Dinner. The perfect opportunity to network and discover even more trends ! Inscription :[email protected]*Priority to guest speakers and HUB Institute members
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