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Grégoire Spiesser

Krys Group

Directeur de Marque & Innovation Commerce

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10:15 am - 10:30 am

CUSTOMER & EMPLOYEE LOYALTY IN RETAIL: fighting the same battle?

"Millennial customers who are looking for innovative in-store product experiences, an increasingly PERSONALISED relationship, a desire to consume MORE SUSTAINABLY, all in an INFLATIONISTIC context and with a shortage of in-store SALESPERSONS? How can RETAIL find a way to win the loyalty of young customers and employees entering the consumer and employment markets?

Grégoire Spiesser

Directeur de Marque & Innovation Commerce

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