Reinventing Retail: Customer Experience, Innovation and Constantly Evolving Logistics
71% of consumers expect companies to offer personalised interactions and 76% are frustrated when this does not happen.
The concept of the shop is constantly reinventing itself to adapt to a new era of increasingly demanding consumers.
On the one hand, proximity remains essential, and retailers are innovating in order to create truly experiential places that will appeal even more to consumers.
On the other, retailers need to constantly rethink how they manage their stock in order to maximise their ROI.
Internally, teams need to be harmonised to ensure a consistent customer experience: seamless coordination creates a direct synergy that boosts consumer confidence and brand reputation.
How can data collection and personalised messages create better customer relationships?
How can we maximise sales while maintaining efficient stock management on a weekly basis?
What measures can be taken to improve the profitability of slow-moving products?
How can cooperation between internal teams be strengthened to ensure a consistent customer experience?
What differentiation strategies can be adopted to remain competitive in an ever-changing market?
Join us for half a day of information sharing, inspiration and innovation as we shape the future of retail and consumer goods together
CD
ClaireDespagne
Founder & CEO
Dec 7th
08:00 am - 08:30 am
Networking breakfast
Dec 7th
08:35 am - 09:05 am
[Opening Keynote] AI: A strategic opportunity for commerce
EV
EmmanuelVivier
HUB Institute
Co-Founder
Dec 7th
09:05 am - 09:20 am
How to accelerate your Retail Media strategy with data collaboration
NG
NicolasGuarino
Liveramp
Head of Sales France & Benelux
OB
OlivierBoutin
Valiuz Adz
Leader Retail Media & Monétisation
Dec 7th
09:25 am - 09:40 am
Develop your Retail Media offering and monetise your audience while integrating it into your customer experience
MG
MaximeGarrigues
Getinside
Fondateur
Dec 7th
09:45 am - 10:15 am
Networking Break
Dec 7th
10:15 am - 10:30 am
CUSTOMER & EMPLOYEE LOYALTY IN RETAIL: fighting the same battle?
"Millennial customers who are looking for innovative in-store product experiences, an increasingly PERSONALISED relationship, a desire to consume MORE SUSTAINABLY, all in an INFLATIONISTIC context and with a shortage of in-store SALESPERSONS?
How can RETAIL find a way to win the loyalty of young customers and employees entering the consumer and employment markets?
GS
GrégoireSpiesser
Krys Group
Directeur de Marque & Innovation Commerce
Dec 7th
10:35 am - 10:50 am
Major corporations vs. start-ups - reconciling the two worlds to reinvent retail
Collaboration between major groups and start-ups is recognized as a valuable partnership for both parties, yet with only 30% of POCs considered successful, these collaborations are struggling to be transformed into concrete reality.
Fnac Darty takes a look at this issue, and looks back at the structuring of the group's Innovation approach, as well as the levers implemented to foster a partnership framework of mutual and lasting value.
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