Name: Retail & E-commerce Forum & Meetings 2023
Start: 2023-02-06T07:00:00+01:00
End: 2024-02-08T20:00:00+01:00
Location: Exclusivement au Pavillon d'armenonville - Paris 16e

Retail & E-commerce Forum & Meetings 2023

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Customer Experience

Retail and E-commerce, hand in hand for a customer experience without limits! How to build a hybrid, personalized and high-performance experience across the entire value chain? 2 uniques days to identify the levers of retail and e-commerce performance !

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CUSTOMER EXPERIENCE INSIGHTS

Back to Business: what future for e-commerce?

The COVID-19 crisis has profoundly altered people's consumption habits. Consumers, who made massive use of e-commerce during this period, are more demanding than ever. Companies are therefore being asked to change their business models to meet their expectations.

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Rakuten: 3 societal challenges to make trade sustainable and responsible

A pioneer in e-commerce, Rakuten quickly positioned itself on a Pure Player model of intermediation. As its name suggests (optimism in Japanese), Rakuten's main mission is to make a positive contribution to its partners' ecosystem.

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How Quadient redefined last mile delivery in Japan

Expensive, energy-intensive and time-consuming, the last kilometre is a key issue for sustainable delivery. Quadient, a company specialising in document and parcel management and tracking, has taken up the challenge of urban innovation by building an open network of automatic lockers, first tested in Japan. A look back at this inspiring project.

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Website, shop and customer service: what future for the customer experience?

For several years now, customer experience has become a priority for brands. All of them are committed to conveying virtuous experiences, whether they take place online, in-store or during a customer service contact. However, the COVID-19 crisis has made things more complex and forced companies to navigate on sight.

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