LR

Lora Radivojević

HUB Institute

Insights Analyst

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12:00 pm - 12:15 pm

[Opening Keynote] Optimizing and energizing the customer journey

Against a backdrop of inflation and the crisis that gave rise to the retailpocalypse, explore the latest trends transforming the shopping experience, from retailtainment to digital in store, new payment methods, autonomous stores, as well as the use of generative AI to boost your marketing strategies. Find out how you can adapt to deliver unique and memorable customer experiences, while thriving in the digital age of retail and FMCG.

Lora Radivojević

Insights Analyst

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