How did Lyreco lead a global omnichannel experience project for sales growth and customer support?

Name: How did Lyreco lead a global omnichannel experience project for sales growth and customer support?
Start: 2023-02-07T15:35:00+01:00
End: 2023-02-07T15:50:00+01:00
Location: Exclusivement au Pavillon d'armenonville - Paris 16e

Feb 7, 2023 | 3:35 PM CET - 3:50 PM CET

Description

Companies in the BtoB and BtoC retail sector need to move from multichannel to omnichannel management in a simple and efficient way to strengthen their sales and after-sales service. In this presentation, you will see how the LYRECO Group has succeeded in harmonizing contact channels in several countries, gaining in productivity and increasing customer satisfaction through the choice of the Genesys Cloud CX solution for its customer support centers with 1,100 callers in 25 countries.

How did Lyreco lead a global omnichannel experience project for sales growth and customer support?

Feb 7, 2023 | 3:35 PM CET - 3:50 PM CET

Description

Presented by

Vanessa Rousseaux

Responsable Service Client

Mathieu Ganczarczyk

Workforce Manager

Julien Fardet

Senior Account executive

Sponsored by

Practical Informations